How long does it take to get my jewelry?
Please give me 2-3 weeks for production of your custom piece. It does not mean that it will necessarily take that long, but I need to cover for if I am out of town or really busy. I make all the jewelry by hand, and most of it is made to order. If there is a “jewelry emergency” (hey, I know – this happens!) and you need an item faster, please contact me at [email protected] prior to placing the order and I will see if my production schedule can allow for quicker expediting. Please note that the time for shipping is not included in the above time estimate.
Color variations
Every available effort is made to make your piece exactly as pictured, including colors on gemstones. Due to the fact that every piece is hand made, there can be subtle differences. Also, gemstones are all unique and have slight variations in color, so I can only assure that the color will be within a tonal value.
Do you ship internationally?
I only ship to USA and Canada for orders placed on the web site. For international orders and shipment, please contact me at [email protected] to make arrangements.
Can I change my order?
Because each piece is custom made for you, changes cannot be made once I have started to work on it. In rare occasions, if you change the order immediately after you place it, I will be able to make the change prior to starting production. You have to contact me at [email protected] and detail your change request and I will get back to you with an approval if it is possible, depending on where in the production process your piece is.
What is your return policy?
It is important to me that you are happy with your order. If you receive your piece and it is not quite what you expected, I am happy to return it for a different item, or issue a full refund (minus original shipping and handling fees) within 7 days of delivery date. If a production error was made on my end, I will remake your order free of charge or issue a refund.
Sales and promotions
All sales and promotions may be modified or terminated at any time with or without notice. Only ONE sales code or offer can be used for each order and cannot be combined with any other offers.
Designs by Nilla Webber reserves the right to not take an order and will refund fully within 24 hours along with a message explaining why we will not take the order. This includes any problems or misunderstandings due to the website. If you have any questions before you buy, please contact me at [email protected] first. Thank you for your understanding.
What is your shipping address?
Designs By Nilla Webber
Perkasie, PA 18944
United States
